03 · What DeskFlow does
Answer. Resolve. Commit — once.
Three things, in this order, on every overflow call. No upselling, no triage, no guessing.
01 · Answer
Picks up what the desk cannot.
Only the overflow line you configure — busy and unanswered calls, forwarded by your telecom. It says it is automated before anything else happens.
02 · Resolve
Follows the caller’s language.
Hindi, English or Hinglish, mid-sentence. “Kal subah” becomes a real slot, read back as a time and a day.
03 · Commit
Writes, then verifies the write.
The model proposes; the engine writes to your calendar and reads it back. Nothing is confirmed to the caller until it is verified.
3 s
Median pick-up, every hour of the day.
24 × 7
Overflow line answered. Your number does not change.
0
Unverified confirmations. Nothing is said before step ten.
10 of 10
Steps verified per booking, in order, every time.
04 · One overflow call · 19:41
Answered and committed while the desk was busy.
The transcript plays as it happened. The engine’s ten steps run beside it, and nothing is said to the caller before step ten.
session.open · channel=voice · locale=auto
Caller · 19:41:06
Haan ji, kal subah eleven baje ke aas-paas cleaning ka slot mil jayega? Dr. Mehra ke saath.
intent.parse → book_appointment · calendar.read chair=2 window=48h
DeskFlow · 19:41:11
Ji. Kal, Thursday, subah 11:30 baje Dr. Mehra ke saath cleaning — 30 minute ka slot hai. Confirm karun?
Caller · 19:41:19
Haan, theek hai.
DeskFlow · 19:41:22
Confirmed: Thursday, 11:30 AM, Dr. Mehra. SMS aa jayega 98765 43210 par.
calendar.verify → state=CONFIRMED · sms.sent → 98765 43210
Commit engine10 steps
- 01session.open channel=voice
- 02intent.parse → book_appointment
- 03verify.stepup name + dob
- 04catalog.match cleaning · 30m
- 05calendar.read chair=2 · 48h
- 06llm.propose Thu 11:30
- 07policy.check buffers → pass
- 08voice.readback digits=grouped
- 09calendar.write idem=8f21c…
- 10calendar.verify CONFIRMED
session.openListening…
05 · Hindi · English · Hinglish
It follows the caller, not a script.
Heard, then written. Colloquial time becomes a real slot, read back as a clock time and a day. Digits come back grouped, the way people say a number.
Heard · 19:41:06
“kal subah”
कल सुबह
Written
Tomorrow, 09:00–12:00 → offered as “Thursday, 11:30”.
Heard
“dopahar ke baad”
दोपहर के बाद
Written
After 14:00 → the first open chair after two.
Heard
“parso”
परसों
Written
The day after tomorrow → read back with its weekday.
Heard
“98765 43210”
९८७६५ ४३२१०
Read back
Digits grouped in fives, the way people say a number.
Heard · 19:41:19
“Haan, theek hai.”
हाँ, ठीक है
Written
Consent → the engine writes, verifies, then confirms.
Not guessed
“thoda jaldi”
थोड़ा जल्दी
Asked again
Ambiguous by itself. It offers two clock times instead of assuming one.
07 · When it should not decide
A human stays accountable.
Pain, swelling, bleeding, or a child under twelve: the call is handed to a person at once. Anything outside the policy you approved is queued for the desk, not guessed. Every hand-off carries the transcript, the caller’s number and what was already said.
Escalated · hand-off record19:42
- Trigger
- “Dard” — a pain keyword in the first sentence
- Handed to
- Front desk · picked up in 48 seconds
- Carried
- Transcript, caller’s number, the day they asked for
- Promised
- Nothing. The desk decides.
handoff.create reason=pain → desk.ring ext=2 → accepted 00:48
08 · Trust, privacy, safety
Built to be audited.
Four commitments, written into the contract and into the software. A named person at your clinic approves the policy, and every change to it is logged.
Disclosure
Says it is automated in the first sentence.
Every call, every language. Anyone who asks for a person gets one.
Residency
Recordings stay in India.
Audio and transcripts are stored in-country, with a retention period you set. Ninety days by default.
Portability
Your data leaves with you.
Every call, transcript and booking exports as CSV. Leaving takes one click, not one call.
Accountability
A named person approves the policy.
Someone at your clinic signs off on what the assistant may do. Every change is logged.
09 · Pricing
One plan. The audit comes first, and it is free.
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A flat price per location. No per-call fees, no minimum term, no lock-in.
- 01One overflow line, answered around the clock
- 02Hindi, English and Hinglish
- 03Verified calendar commits, reminders, reschedules
- 04Hand-off to your desk with the full transcript
- 05Every call, transcript and booking exportable as CSV
- 06A named engineer for your first ninety days
10 · Questions
Questions clinics ask first.
Anything else, write to hello@deskflow.in — a person answers, usually the same day.
Does it replace my receptionist?
No. It answers only the overflow line you configure — the calls your desk cannot pick up. Your team keeps the front line, and every hand-off lands with them.
Which practice software does it write to?
Google Calendar and Zoho Bookings at launch; two clinic-management systems are being added with the design-partner cohort. If a write cannot be read back and verified, nothing is confirmed to the caller.
What if the caller speaks Punjabi, or only Hindi?
Hindi, English and any mix of the two are handled fully, including a caller who never uses an English word. Other languages are recognised and handed to a person rather than guessed at.
Does the caller know it is a machine?
Yes, in the first sentence of every call, in the caller’s language. Anyone who asks for a person is handed to one.
What does the fourteen-day audit involve?
Your telecom forwards busy and unanswered calls to a DeskFlow number. It listens and logs; it does not book. On day fifteen you receive a report of every call — when it came, what it needed, and what it would have taken to resolve.
11 · Start the audit
Fourteen days. Your overflow calls only.
- 01
We call you within one working day.
A person, not the assistant. Twenty minutes on your desk, your hours and your software.
- 02
Your telecom forwards only busy and unanswered calls.
Your number does not change. DeskFlow listens and logs for fourteen days; it does not book.
- 03
Day fifteen: the report, and your decision.
Every call, when it came and what it needed. Go live, or stop the forwarding and keep the report.